Política de envío
All orders ship from our warehouse in Mallorca, Spain. Here's everything you need to know about how your kit gets to you.
1. Where we ship
We ship to most countries in the European Union, including:
- Spain (mainland + Balearic Islands)
- Germany, Austria, France, Italy, Portugal, Ireland, Denmark, Sweden, Finland, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Greece, Romania, Bulgaria, Estonia, Latvia, Lithuania, Cyprus, Malta
We currently do not ship to:
- Belgium, Netherlands, Luxembourg (Benelux)
- United Kingdom
- Countries outside the EU
If your country isn't available at checkout, drop us a line at info@vivavelowear.com. We'll let you know if that changes.
2. Shipping costs
Shipping costs are calculated at checkout based on your destination.
| Destination | Standard shipping | Free shipping |
|---|---|---|
| Spain | €4.90 | Orders over €200 |
| EU (eligible countries) | €9.90 | Orders over €200 |
All prices include applicable VAT. No extra customs fees. We ship within the EU.
3. Processing time
We pack and dispatch orders within 1–2 working days (Monday to Friday, excluding Spanish public holidays).
Orders placed on weekends or holidays are processed the next working day.
During sales, new launches or peak season, processing may take 1–2 extra days. We'll always do our best.
4. Delivery times
Once dispatched, estimated delivery times are:
| Destination | Estimated delivery |
|---|---|
| Spain | 2–4 working days |
| EU (eligible countries) | 3–7 working days |
These are estimates, not guarantees. Delivery can take longer during busy periods or due to factors outside our control (weather, carrier issues, strikes).
5. Tracking
Once your order ships, you'll get a tracking link by email. If you don't see it, check your spam folder or email info@vivavelowear.com.
6. Wrong address or failed delivery
Please double check your shipping address at checkout, including street number, postcode and phone number. We cannot be responsible for delays or non delivery caused by an incorrect address provided at checkout.
If a parcel is returned to us because the address you gave was incorrect or incomplete, we will contact you. You can either pay the reshipment cost to have it sent again, or we will refund the price of the goods.
If a parcel is returned to us because it was not collected from the pickup point in time, or delivery was refused, we will treat this as a withdrawal from your order and refund you in full, including the standard delivery cost you paid, within 14 days of receiving the parcel back.
If you simply change your mind, please use your 30 day right of withdrawal instead of refusing the parcel. It is faster for both of us. See our Returns Policy for how to do that.
7. Lost or damaged parcels
If your parcel:
- Hasn't arrived 10 working days after the estimated delivery date, or
- Arrives damaged
… email info@vivavelowear.com with your order number and we'll sort it out.
8. Risk and ownership
Risk passes to you once your parcel is delivered to the address you gave us. Until then, it's on us.